We take your privacy seriously and handle your information responsibly and securely.

We are Neddy Meadow, a holiday cottage based in Grinton, North Yorkshire.

Our website address is: www.neddymeadow.co.uk.

If you have any questions about this policy or how we handle your data, you can contact us at:

neddymeadow@gmail.com

We may collect the following types of information:

Your name

Email address

Phone number

Postal address (if required for invoicing)

Booking details (dates, number of guests, special requests, etc.)

Payment information (processed securely via our payment provider)

Your IP address

Browser type and device information

How you interact with our site (pages visited, duration, etc.)

(collected via cookies or analytics tools such as Google Analytics)

Your name (optional)

Email address

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.

We use your information to:

Manage and confirm your booking or enquiry

Process payments securely

Communicate with you before, during, and after your stay

Provide customer support and respond to questions

Send occasional updates or offers (only if you’ve opted in)

Improve our website and services

We will never sell your personal information to third parties.

We process your information under one or more of the following lawful bases:

Contract – to manage your booking or respond to your enquiry.

Consent – if you sign up for marketing emails.

Legal obligation – to comply with legal or tax requirements.

Legitimate interest – to maintain and improve our website and services.

Your personal information is stored securely and only kept for as long as necessary to fulfil the purposes outlined above.

We take reasonable measures to protect your data from loss, misuse, or unauthorised access.

Access to your data is restricted to those who need it to manage bookings or provide support.

If you make a booking, your payment details are processed directly and securely by Stripe (our payment processor).

We do not store or have access to your full card details.

We may share limited information with trusted third parties who help us operate our business, such as:

Bookalet – our booking management system

Stripe – our secure payment provider

Mailchimp – for marketing emails (if you’ve opted in)

Website hosting providers and analytics services (e.g. Google Analytics)

These providers only process your data on our behalf and in accordance with UK data protection laws.

Our website uses cookies to:

Ensure the website functions properly

Analyse visitor behaviour (via Google Analytics)

Improve your browsing experience

You can control or delete cookies through your browser settings at any time.

For more information, visit www.aboutcookies.org.

You have the right to:

Access a copy of your personal data we hold

Request correction or deletion of your data

Withdraw consent for marketing at any time

Object to or restrict certain types of processing

Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been misused:

www.ico.org.uk

To exercise your rights, please contact us at [Your email address].

We retain booking and payment information for up to seven years to meet accounting and tax obligations.

Other personal data (such as enquiries or marketing sign-ups) will be deleted when it is no longer needed.

We may update this Privacy Policy from time to time.

Any changes will be posted on this page, and the “last updated” date at the top will be revised accordingly.

If you have any questions, requests, or concerns about how we handle your data, please contact us at:

neddymeadow@gmail.com